Authenticx
Overview
Authenticx is a healthcare-focused conversation intelligence SaaS platform that uses AI and NLP to analyze recorded patient and customer interactions for pharma patient support programs, hubs, providers, and payers. Founded in 2018 by CEO Amy Brown, it raised a $20M Series B in January 2023.
Notable
Ranked No. 349 on the 2023 Inc. 5000; used by pharma companies to monitor hub and patient-services vendor call quality.
Key services
- conversation intelligence for pharma call centers
- patient support program quality monitoring
- AI-driven compliance and agent performance analytics
- voice-of-customer insights
Subcategories
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